Practice Policies

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Cancellations/No-Shows 

Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the following fee if cancellation is less than 24 hours: 

60-Minute Nurse Practitioner Appointment No-Show Fee: $150  

20-30 Minute Nurse Practitioner Appointment No-Show Fee: $75

This is necessary because a time commitment is made to you and is held exclusively for you. If you do not show by after 10 minutes from the start of the appointment, it will be considered a no-show.  ​  

Medication Refills 

Once you realize that you have less than a week's medication supply without an upcoming appointment, please contact the office via portal message as soon as possible. Please allow up to 3 business days for the approval. We do not respond to automatically generated pharmacy requests. Typically, your refills will be sent during your follow-up appointment to last until your scheduled next visit. We will not refill medications prescribed by other providers without doing a full evaluation. 

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Communication 

If you need to contact the provider between sessions, please contact her via patient portal messaging. Please allow 48-72 business hours for a response. For any medication changes, an appointment is required. If a true emergency arises, please call 911 or go to the nearest local emergency room.   ​  

Termination 

Termination of services may occur at any point by the patient if you deem that your needs are not met at this practice. Please notify us, if possible, if you plan to transition to another provider. From the provider’s end, termination may occur in the following circumstances:    

In the event of misuse of prescriptions  

Non-payment  More than 2 no-shows or late cancellations with less than 24-hour notice  

Inactivity for over 6 months without any follow-up  ​  

Form Completion 

Any request for forms or letters must be requested in advance and will be completed during the appointment. Depending on the request, the provider will let you know if the form can be completed and the cost associated with form completion. This practice does not complete any long-term disability paperwork.